Delete your RideNova account

This page explains how to delete your RideNova rider or captain account and exactly what happens to your data.

Delete it from the app

Rider app: Profile → Help & Support → Delete account.

Captain app: Account → Delete account.

You will be asked to type DELETE to confirm. It cannot be undone.

If you no longer have the app

Email privacy@ridenova.in from the address on your account, or include the phone number you signed up with. We will verify it is you before deleting anything, and confirm once it is done.

What is deleted

Your name, phone number, email and date of birth
Your saved places, including home and work
Your emergency contacts
Your devices and notification settings

What we keep, and why

We cannot delete everything, and we would rather say so than imply otherwise:

Tax invoices for completed trips. These are statutory accounting records with sequential numbering. They are kept for the period the law requires and are no longer linked to you.
Wallet transaction records. Kept so a payment dispute can still be investigated and answered.

Everything retained is detached from your identity: it no longer carries your name, number or email.

Before you can delete

You cannot delete an account with a trip in progress.
You cannot delete an account holding a wallet balance — spend or withdraw it first, so we are not simply keeping your money.
You cannot delete an account that owes money.