Partner Privacy Policy

Updated 2026-09-16 · Version 2026.08

1. WHAT WE HOLD

Your name, phone number, email, city; your licence, RC, insurance, PUC and identity documents and their expiry dates; your vehicle details; your trips and their earnings; your wallet ledger; your ratings and acceptance history; support messages; and your device push token when you register one.

2. LOCATION

Your location is collected while you are ONLINE, and during a trip. It is used to offer you nearby trips, to show a rider where you are, and for safety review. It is not collected while you are offline.

3. IDENTITY VERIFICATION

Video verification checks that a live person is present using on-device camera checks. The video itself is not stored — only the result of the checks and when they ran.

4. WHO SEES WHAT

A rider on an active trip sees your name, photo, vehicle and live position — not your phone number, which is masked. RideNova's operations and support staff see what a specific investigation requires. Financial records are shared with payment and payout providers to move money, and with tax authorities as the law requires.

5. HOW LONG

Trip, earnings, tax and invoice records are retained for the statutory period. Documents supporting your onboarding are held while you are an active partner and for the retention period afterwards. Everything else is removed when you delete your account.

6. YOUR RIGHTS

You can see and correct your profile in the app, withdraw marketing consent in notification settings, and delete your account. To raise a data concern, contact the grievance officer published in the app under Legal.